EXCHANGES & RETURNS FOR STORE CREDITS MUST MEET THESE REQUIREMENTS


  • Merchandise must be returned within 14 business days of receipt.
  • Merchandise must be unworn and unwashed. We cannot accept returns of items that have been damaged, worn, or soiled, and clothing tags must still be intact. Items must be in a condition suitable for resale.
  • Merchandise must have all tags, including any hangtags attached.
  • Any merchandise marked "Final Sale" cannot be returned.
  • Non-returnable merchandise includes final sale products, champagne collection, formal gowns, swimwear, and bodysuits.
  • Shoes must be repacked in their shoebox(es) and placed in a protective box.
  • We reserve the right to refuse any exchange that does not meet our requirements including any signs of wear.
  • The customer is responsible for shipping fees to send the order back to our store
  • Shipping fees are non-refundable.

 

EXCHANGES & RETURN PROCESSING TIME

Upon receipt of your package, your return for store credit will be processed within 5-10 business days. You will be notified via email once your return has been processed.


WHEN MAKING AN EXCHANGES & RETURN

  • Pack your merchandise securely in the original product packaging, if possible. Please note that all items must be returned in original condition (including all paperwork, parts & accessories) with tags attached.
  • Be sure to include your original invoice with your return. You may want to keep a copy for your records. If you can't send the invoice, just include your order number, billing name & address, and reason on a piece of paper with your return.
  • Write “Reason for Return” on the back of your invoice.
  • Keep the return tracking number for your return package to monitor delivery status. We are not responsible for lost or stolen packages.
  • All returns must be processed via our return portal.

 

OTHER TERMS & CONDITIONS

  • All items that are returned and exchanged, can only be made once.
  • We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order
  • Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.
  • We makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose.
  • Such returns are at all times governed by the provisions of the Federal Trade Commission Act (FTC Act) of US.